Cancellation and refunds

Broomerr Media Ltd · Solstice Ornament Studio and the supplied rebrander

Digital purchases and changes of mind

We do not offer discretionary change-of-mind refunds for digital content once supply has begun and any applicable cancellation right has been validly lost. This includes deciding not to use the product or changing your business plans. This is not a try-before-you-buy or satisfaction-guarantee offer.

Where a consumer cancellation right applies, we will respect it. For UK consumer purchases supplied immediately, we obtain your express consent to begin supplying the digital content during the 14-day cancellation period and your acknowledgement that your cancellation right will be lost when supply begins. If the conditions for losing that right have not been met, your applicable cancellation rights remain.

If the product does not work as described

If the product is faulty, not as described, or fails to meet another applicable legal requirement, contact support@broomerrmedia.com with your order details and a description of the problem. Your browser/operating-system details and a screenshot or example file can help us investigate.

We will investigate and provide the remedy you are entitled to. This may include a repair or replacement at no cost, carried out within a reasonable time and without significant inconvenience. Where an appropriate repair or replacement is not possible, or cannot be provided on that basis, an appropriate price reduction or refund will be available, up to a full refund where required.

A change of mind, lack of use or lack of sales from a branded edition is not, by itself, a product fault or a reason for a discretionary refund. This does not exclude a claim where the product or the sales description fails to meet our legal obligations.

Which seller to contact

For the original Solstice customer app or white-label rebrander purchased from Broomerr Media Ltd, contact support@broomerrmedia.com.

If you purchase a branded app from another seller, contact that seller for their support and refund arrangements. White-label sellers remain responsible for their own customer service. That responsibility does not remove a purchaser's remedies against Broomerr Media Ltd for a fault in the rebrander as supplied by us.

Your legal rights

Nothing in this policy excludes or limits statutory cancellation rights, remedies for faulty or misdescribed digital content, or any other rights that applicable law does not allow us to exclude. The policy does not impose a separate short deadline on exercising those rights.